Return & Exchange Policy

Returns accepted only on the basis of size mismatch. The original product should be in unused condition with labels and tags intact. Replacement items in lieu of returned product would be shipped on the next dispatch subject to availability.

Kindly note that exchange policy is available only for the period of 10 days from the date of product delivery.

Refund policy

Refund of purchase available only on grounds of manufacturing damage or defect. We recommend customers to maintain unpacking video recording for easy claim of refund. In the absence of unpacking video recording, refund request may be declined. Upon the assessment of claim request, our support team would get in touch with the customer and refund would be processed within 4-7 working days.


We usually dispatch most orders same evening or within 1-2 business days (excluding Sundays and public holidays)

All orders received before 4pm on working days get dispatched the same evening. Orders received on Sundays and public holidays get shipped on the next working day before noon.

Our delivery partner would try to reach your package at the earliest possible.

Terms & conditions

Though all efforts have been made to ensure the accuracy and currency of the content on this website, the same should not be construed as a statement of law or used for any legal purposes.

In case of any ambiguity or doubts, users are advised to verify / check with our customer support number mentioned in this site or write to us on [email protected] to obtain appropriate information.

In the light of rise in online scams and frauds, it is important that customers protect online credentials and ensure not fall victim to online frauds. Lotus Fashions by Blue Velvet or its employees does not ask its customers to pay/transfer money inorder to be eligible for getting gifts/lump sum cash.

Under no circumstances Lotus Fashions, a brand owned and operated Blue Velvet be liable for any expense, loss or damage including, without limitation, indirect or consequential loss or damage, or any expense, loss or damage whatsoever arising from use, or loss of use, of data, arising out of or in connection with the use of this website.

The terms and conditions shall be governed by and construed in accordance with the Indian Laws. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Coimbatore.